Customer Service - Unresearched

Unresearched

We are a rapidly growing and profitable e-commerce company specializing in children's products located in San Jose, CA looking for a Customer Service Representative to join our close knit team, who can work from their home office answering calls, helping customers via online chat and answering emails. Our team is passionate about our business and our customers and we truly want this person to fit right in. We are seeking a full time Customer Service Person who is Internet savvy, has previous customer-centric retail experience and who is experienced working with online tools. We need a self-starter who has a great computer and a broadband connection at home and can work Monday – Friday 8am to 8pm Pacific Time and some Sundays 10 - 4. The primary responsibilities will be to take phone calls from customers for pre- and post-sale inquiries, manage orders and handle email correspondence with both customers and suppliers. The ideal candidate is someone who: - Is a self-starter and learns quickly - Responsible and reliable and extremely organized - Has a great computer and high-speed internet in a home office set-up - Can work Monday through Friday at least 20 - 30 hours/week and some Sundays 10 - 4. - Has experience with order management and working directly with customers - Can handle sales calls and difficult customers with finesse and poise - Has a college degree or high school diploma with excellent experience - Excellent English skills, both written and verbal - Microsoft Office proficient - Show progressive growth in past positions - Can keep details organized and take initiative without supervision. - Previous Call Center experience a plus - $8 - $10/hr. based upon experience and fit Along with your resume (in the body of your email), please answer the following questions for us, submissions without these answers will not be reviewed. - How many hours per week are you available? Which hours - Have you worked in a virtual environment before? explain. - Have you ever sold items on eBay, Amazon or other marketplaces? - What attracts you to this position? - Please describe the types of customer service you have provided previously... type of company and if you worked with email/chat/phones, etc. - Describe your home computer and what type of internet connection you have. - What is your experience with using or purchasing baby furniture or kids toys? - Provide us with a specific example of how you solved a difficult customer service problem (both steps and resolution)? - How comfortable are you answering customer telephone queries? Please explain past experience. - What are the first three things you would do if you get this position? NOTE: Cut and Paste Resume into body of e-mail along with the answers to the above questions and submit via email we expect to hire within 4 weeks. http://sfbay.craigslist.org/sby/csr/1092472678.html